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Your feedback

We are always interested in hearing from the families that we serve.  Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.

Wow, where do I begin,

Thank you from the bottom of our hearts for the prompt transfer of my mother in law. True professionalism !!!!! You all made the preparing and planning of the funeral very easy and we were never pressured and had the help we needed on things that we were uncertain about.

When viewing her I was amazed at all the little details that you did and I thought she looked beautiful. Thank you for everything and I highly recommend your services

Pam Cordell
June 21, 2020

You and your staff were great. You helped us with everything and answered every question we had. Would highly recommend you to any and everyone! Thank you so much!

Keith R.
April 14, 2020

I am so Thankful that we chose Crawford-Osthus Funeral Chapel for George's funeral. Chad, Austin, and Andi all made the process easier for us. They showed compassion, understanding and were very wiling to help with all our request. George looked exactly as everyone knew him, I was very impressed, and thankful for that.

Karen W.
April 12, 2020

Mr. Osthus and his staff were exceptional. Very professional, caring and compassionate.

Randy B.
February 4, 2020

We were very pleased. Everything and everyone was perfect. Every one of the staff members were kind and thoughtful. All the hard work on their behalf was so appreciated and made a very difficult time much easier. Thank you!

Lucille P.
February 4, 2020

I was very well satisfied and you all were very helpful. Thanks again.

Alaine B.
February 4, 2020

We couldn't have been happier with the services from start to finish. All the arrangements were easily made and all the staff was so kind. We are so glad we chose Crawford-Osthus for my dad's services.

Molly R.
February 4, 2020

We found having pre-need funeral arrangements very helpful.

Shirley P.
February 4, 2020

The funeral directors were great. Couldn't ask for more.

Harry R.
February 4, 2020

I was with my mother holding her hand when she took her last breath. I know what she looked like. She was beautiful on her last day on earth. You did a great job! She would have been very pleased.

Rhona G.
February 4, 2020

Thank you for the superb service. Chad and his staff were top notch and everything was so professional. Excellent choices of caskets and thank you for finding the perfect casket and insert for dad! He went out in his black and gold pinstripe coffin.

Connie D.
February 4, 2020

Andi was kind, caring and very helpful throughout the entire funeral service. Thank you for being there and assisting us during a difficult time.

Diane L.
February 4, 2020

I do think you did a great job and were very easy to work with and seemed very caring.

Betty F.
February 4, 2020

Everyone was very helpful, sympathetic and thoughtful. Very professional. Would definitely recommend you to others.

Allan J.
February 4, 2020

You are the best!

Sheryl W.
February 4, 2020

You guys were awesome! Thank you!

Jo V.
February 4, 2020

In me and my families time of loss and sadness, Chad and all staff made arrangements easy to do and were very helpful, considerate and caring! Much attention to detail was given! We appreciate all that was done to help us through a very sad time!

Janet S.
February 4, 2020

I appreciate all you have done. Words can not express my sincere gratitude. Thank you All so very much. Your understanding made an otherwise difficult situation much better. So thank's again.

Jody (Joe) Crane
August 20, 2019

Stephanie Dobbs is one of a kind ... She took care of my husband Gary Goble and the planning of the celebration of his life ... I don't know how you guys do what you do on a daily basis but you do it with such full hearts and so much compassion for the survivors ... I am greatful that I chose you guys ... Thank you Stephanie, Chad and the rest of the staff for going above and beyond for the care of Gary ... Stephanie thank you for holding me up when I couldn't do it for my self. And they continued right to the end and beyond ...

You all are Angel's here on earth.


Pam Globe
August 1, 2019

Your staff was very professional and easy to work with. Thank you!

Jan B.
May 17, 2019

I chose your funeral home due to being at a previous service at your facility along with your convenient location and reputation. Both Chad and Bill have done many, many funerals at our church and do a extra wonderful job!!

Janice J
May 17, 2019

The funeral director making arrangements with me was AWESOME. Thank you for everything you did for us during our difficult time. Can't say THANK YOU enough!

Ryan E.
May 17, 2019

I chose your funeral home due to your reputation in the community. Thank you for everything and keep up the GREAT WORK!

Judy Y.
May 17, 2019

Thank you to Chad and staff - my mother looked beautiful. I can't describe my thoughts when I saw her the first time. If only she could have looked in a mirror - 97 years old, she would have been happy. Thank you Chad, never lose your sense of humor!!

Marylou H.
May 17, 2019

We had EXCELLENT service from staff and owners. Excellent job in getting arrangements made!

Val N.
May 17, 2019

Your funeral director was FANTASTIC, top of the line service! As an out of state client, they respond exceptionally well and make the transition to S.D. so smooth. Have done it twice now - EXPERT service with LOVE and CARE shown towards EVERYONE!

Shelley S.
May 17, 2019

The girls and I would like to thank all of you for the concern and help that they have given us during this hard time. Truly exceptional care and respect were given to us.

Patty B.
May 17, 2019

I couldn't of asked for anything better. Chad went out of his way to do the best for XXX. Chad and Rod were my heroes that day.

Merry L.
May 17, 2019

Staff was exceptional. Andi was very professional; patient with intern; detail orientated; intern was very compassionate to our needs; overall great service at our neediest point in life. Thank you!

Scott R.
May 17, 2019

I was very pleased with the way Chad handled our arrangements for our loved one. Most of the decisions had been made, which made it so much easier. Please talk with your loved one about his or her wishes. There will always be things forgotten or need to be changed, but over all, the peace of mind in the midst of sorrow is Gods grace for us when it's over.

Sandy B.
May 17, 2019

Although we were totally unprepared for the loss, the director was so helpful. He took us step by step through the whole process. Thank you for EXCELLENT care.

Anne F.
May 17, 2019

Chad and his staff did an above and beyond job at making the whole process from South Dakota to Chicago, IL a smooth one. Thank you Chad and Staff.

Terry L.
May 17, 2019

The staff at Crawford-Osthus Funeral Chapel take great care with the deceased and their families. They make the arrangements easier on the family and go above and beyond for all needs.

Jennifer H.
May 17, 2019

I thought you did an excellent job with my mom's service. Everyone was sensitive to our needs and did everything we needed or wanted. Thank you for making this process as smooth and easy as it could be.

Ashley H.
May 17, 2019

I appreciate the sincerity of Bill and Chad. They are great people.

Keith S.
May 17, 2019

Our family was very pleased with Crawford-Osthus Funeral Chapel. They made a difficult time a little easier.

Sharon F.
May 17, 2019

Your reputation is what influenced me to choose your funeral home. Your attention to detail and knowledge was exceptional during our arrangement meeting. I appreciate your staff with printing our personalized programs and thank you's along with the video that was made. Thank you!

Cindy R.
May 16, 2019

I chose your funeral home because of a recommendation. You were very responsive and helpful during our arrangement conference. The visitation was very nicely done and the staff was helpful.

Tim G.
May 16, 2019

Thank you so much - Both Chad and Bill are wonderful respected men.

Terill H.
May 16, 2019

We selected your funeral home because of a previous service that we went to there along with your reputation. Your staff was very responsive and helpful with great attention to detail. Everything went well despite inclement weather.

Bernie B.
May 16, 2019

I chose your funeral home due to a previous service. Your responsiveness and ability to help us through this difficult time is greatly appreciated.

Gayle H
May 16, 2019

Thank you so much for the professional care and attention that was shown not only to me but to the guests and family of the XXX family.

I was very impressed with your facility and your detailed services. Indeed it was an easy and fulfilling opportunity of ministry.

All of the above made my return visit to Watertown after 50 years so enjoyable. I was so pleased to see how the community has grown and matured. I'm sure that gentleman like yourselves are a rich part of that growth.

Pastor Charles S.
May 16, 2019

I would like to say a BIG THANK YOU to Stephanie Dobbs. It was an honor having you care for Sandy Molengraaf before and after Sandy's passing. You were a great nurse and now have a bright future with Crawford-Osthus Funeral Chapel. Thanks again Steph

Ronald Molengraaf
April 4, 2019

A year and a half ago we lost one of our parents!! She was only 57 and its was unbearable!! They did a wonderful job!! She looked like an angel!! They did a wonderful job on her memorial video adding dolphins swimming ( her favorite) in between photos! If that wasn't enough a week ago we lost a grandparent and they had their Christmas tree of angels up and decorated. Because we were in such a daze that first year, we had forgotten to pick up our mom's angel. I asked what they did with angels that weren't pick up and she said they were reused or discarded. She offered to make one for our mom, knew her name and her date of death from a year and a half ago! I cannot explain how much that meant to us! That takes true passion and love for people to remember one person out of so many others! We will not go elsewhere! They are truly amazing people!

Jessica W.
December 7, 2018

Chad and his staff did an above and beyond job at making the whole process from South Dakota to Chicago, IL. Thank you, Chad and Staff.

Terry L.
November 3, 2018
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